What to include when contacting support

Clear support requests help us investigate faster. When you contact QMT, include the information below whenever possible.

Include these details

• Your account email.
• Store name and marketplace.
• The page URL where you saw the issue.
• The selected date range.
• SKU, ASIN, order ID, campaign, or payment ID if relevant.
• A short description of what you expected and what happened.

For data questions

Tell us whether you are checking orders, units, profit, fees, inventory, or ads. If the issue is about profit, mention whether purchase costs or ad authorization changed recently.